The Executive Secretary of the Kwara State Hospitals Management Board (KW-HMB), Dr. Abdulraheem Malik, has charged doctors, matrons, heads of departments, nurses, and other healthcare personnel across state-owned hospitals to uphold professionalism, compassion, and mutual respect in their daily interactions with patients and visitors.

In a formal directive addressed to hospital staff across the state, Dr. Malik stressed the necessity of treating every patient with dignity, courtesy, and empathy, regardless of their social or economic circumstances.

He observed that individuals often seek medical attention during their most vulnerable moments and must never be subjected to intimidation, humiliation, disrespect, or avoidable hardship by personnel entrusted with their care.

Urging hospital management teams and frontline workers to shun unethical practices, the Executive Secretary warned against conduct capable of generating public complaints to the Ministry of Health, government authorities, the media, or the board. He affirmed that verified cases of misconduct will attract appropriate sanctions in line with the Public Service Rules.

Dr. Malik noted that the attitude of medical personnel directly shapes public confidence in government health facilities and reflects on the broader image of Kwara State's healthcare system.

Reiterating that patient-centred service delivery remains paramount, he urged health workers to extend the same kindness and care to patients that they would desire for their own relatives, expressing optimism that renewed staff discipline will strengthen public trust and elevate healthcare standards across Kwara State.