MTN Nigeria Sacks 1000 Customer Care Representatives
MTN Nigeria has sacked over 1000 Customer Care Representatives (CCRs) attending to High Value Customers in Lagos, Kano, Ilorin and Kaduna call centres.
The vendor in charge of the call centres, Communication Network Support Services Limited Contact Centre (CNSSLCCL) served affected agents termination of appointment letter last week.
A letter dated August 24, 2016 signed Group Head, Human Resources, Olumuyiwa Ogunjuwon by directed agents to submit all company work tools and properties in their possession by 1st October, 2016.
It would be recalled that MTN Nigeria withdrew outsourcing contract of bottom 80 customers from CNSSL Contact Centre Limited in 2015 and gave it to ISON BPO, while the company retain management of top 20 HVC Customer Care Agents.
Some of the agents in chat with our correspondent described the development as sadden, adding that MTN failed to fulfill their promises. They said MTN is just making profit in Nigeria without pay necessary dues and benefits to staff in the nme of oursourcing.
“In a mail sent by the ex CEO of MTN Nigeria, Mr. Michael Ikpoki dated 20th May 2015, bothering on the subject matter of “Change of Outsourcing Arrangements for MTN Call Centres”, Mr. Michael made us all understand that we are all “part of the larger MTN family”, even though we are not direct MTN employees. He further stated and promised that MTN “will ensure that all concerned are well informed and that all parties work towards a transition that smooth and seamless”. They added.
Affected agents however urged federal government and other stakeholders including NLC to intervene.
Cloud Tag: What's trending
Click on a word/phrase to read more about it.
John Mayokun Dada Iyiola Oyedepo Okanlawon Taiwo Olohungbebe Col. Taiwo Sheikh Ariyibi Hassan Saliu Emmanuel Bello Nigerian Medical Association Idowu Aremu Saidu Yaro Musa Shettima Of Ilorin Femi Ogunsola Tunde Mukaila Mustapha Saka Isau Sarah Jubril Bamidele Adegoke SARS Oni Adebayo EndSARS Yusuf Abdulraheem Oko Hakeem Idris Alaiye Kwara State Sports Commission CACOVID Share-Tsaragi Agboola Babatunde Omoniyi M. Ayinla Muslimah Entrepreneurship Forum Minister Minimum Wage Kwara 2019 Police Commissioner Suleiman Rotimi Iliasu Chartered Institute Of Personnel Management Of Nigeria Isin Mohammed Jimoh Faworaja Oniyangi Sunset Workers Yahaya Abdulkareem College Of Health Mary Arinde Toyin Saraki Olatomiwa Williams Musa Aibinu Chemiroy Nigeria Limited Tunde Kazeem Sardauna Of Ilorin Okin Biscuit ER-KANG Mining Nigeria Company Limited Issa Manzuma Zainab Abass Is\'haq Modibbo Kawu Yoruba Igbaja Taiwo Joseph Javed Khan Tunji Moronfoye Al-Ilory Kazeem Gbolagade Abdul Jimoh Mohammed Gbenga Olawepo Edret Sabi Abel Government High School Adeta Ayotunde Emmanuel Alao Gbajabiamila Joseph Yemi Ajayi Durbar Elerinjare-Ibobo National Pilot Bolaji Abdullahi Abubakar Baba Sulaiman Joseph Alex Offorjama Ndama Al-hassan Ayegbeni Riskat Opakunle